CHAPTER 2 BACKGROUND OF THE STUDY Existing System Overview ?The customer contact the agency through the telephone or by visiting the office ? The reservation officer log in to ABACUS/AMADEUS (GDS) ?The reservation officer starts using CRS ?Getting the tour preferences (departure & arrival dates, number of persons, etc. ) and profile information of the customer ? Booking depends on the destination & departure dates ?Review/recap of the purchase ?Confirmation of the booking ?Receive payment from client ?Ticket is given to the client ?Print receipt Statement of the Problem General Problem How to create an online reservation system for Sole Destinations Travel & Tours? Specific Problem •How to create a system that will reduce the time consumed and error in the reservation system? •How to create a system that will reduce the operational cost of the company? •How to improve the productivity and increase in sales of the company? Objectives of the Study General Objectives ?To make an online reservation system for the customers of Sole Destinations Travel & Tours. Specific Objectives •To create a system that will reduce the time consumed and error in the reservation process. To create a system that that will reduce the operational cost of the company. •To improve the productivity and increase in sales of the company. Scope •Reservation by the customer is available online by filling up the reservation form. •Customer can also make a reservation through phone or by walk-in. •Customer can reschedule his schedule. Limitation •The system is through online. •Customer can only pay in bank account of BDO & Western Union. •The customer message will be sent thru the e-mail of the customer within 24 hours.